What happens once I place an online order?
Once you have successfully submitted your order you will receive an automatic email confirming the order. Once your order has been shipped from our studio, you will receive a shipping confirmation that includes all shipping details.
How long does it take until my order is shipped?
Each piece is made to order and can take anywhere from 1-3 business days to produce. Please contact us at firstname.lastname@example.org for a precise shipping date.
*** Please note: All orders placed between May 14 2019 - May 19 2019 will ship on Monday May 20th, 2019.
Free Standard Shipping Worldwide?
Yes! We now offer free standard Air Mail worldwide via Canada Post, USPS and Asendia.
How do I track my order?
If you have chosen a shipping method that includes tracking, a tracking number will be sent in the shipping confirmation email.
Are your earrings hypoallergenic?
Most of our earrings are hypoallergenic. Please reference the technical details next to each listing where it will specify this.
How do I select a size for a men's bracelet?
See our size guide here. If you are still unsure, email us for additional help at email@example.com
Do you offer repairs?
Of course! We stand behind the quality of each jewelry piece produced and if for any reason there is damage to your item we will repair it free of charge. Email firstname.lastname@example.org for further instruction.
Where is the jewelry made?
Each Liel and Lentz piece is handmade in our studio downtown Toronto, Canada.
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