FAQs
Where are your products made?
All L&L pieces are made in our downtown Toronto studio.

How quickly will my order ship?
All orders are processed and shipped within 1-3 business days. If you have a strict timeline, we will try to accommodate the best we can by shipping the order as soon as possible. Please contact us at info@lielandlentz.com to let us know if your order is time sensitive.

Do you offer express shipping?
We have an upgraded shipping option for customers in Canada and the United States. These options will appear at checkout. To learn more about our shipping policies click here.

Do you offer exchange / refunds?
Absolutely! We want our customers to be 100% satisfied. See our return policy here

Do you offer gift wrapping?
Yes! Simply indicate in the "notes" section of your order that you would like the item gift wrapped. 

Can I wear my wood necklace in the shower / water?
We do not recommend exposing any L&L wood piece to water, as the wood will absorb the water causing it to expand and lose its defined shaped.

Can someone advise me on what to order?
We are here to help! Send us an email and we can certainly make suggestions. 

Can I customize a necklace?
We are happy to customize the length of chain on any of our necklaces. Contact us at info@lielandlentz.com to inquire further. At this time, we do not offer engraving services.