What happens once I place an online order?
Once you have successfully submitted your order you will receive an automatic email confirming the order. Once your order has been shipped from our studio, you will receive a shipping confirmation that includes all shipping details.
How long does it take until my order is shipped?
Each piece is made to order and can take 1-2 business days to produce. Please contact us at firstname.lastname@example.org for a precise shipping date.
Free Standard Shipping Worldwide?
Yes! We now offer free standard Air Mail worldwide via Canada Post. Please note: these orders may not receive a tracking number.
How do I track my order?
If you have chosen a shipping method that includes tracking, a tracking number will be sent in the shipping confirmation email.
Are your earrings hypoallergenic?
Yes, all earring posts are made of hypoallergenic surgical steel.
How do I select a size for a men's bracelet?
See our size guide here. If you are still unsure, email us for additional help at email@example.com
Do you offer repairs?
Yes. We stand behind the quality of each jewelry piece produced and if for any reason there is damage to your piece we will repair it free of charge. Email firstname.lastname@example.org for further instruction.
Where is the jewelry made?
Each Liel and Lentz piece is handmade in our studio downtown Toronto, Canada.
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